Introducing the industry's most advanced and intuitive DVA ordering system.
Aidacare’s DVA Prescriber Portal ‘eRAP 2.0’, designed with you in mind.
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1. Increased Accessibility: A responsive design ensures that your website looks and functions well on all devices, providing a seamless and consistent experience. |
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2. Improved User Experience: Built on the same platform as our main website, the portal offers a familiar interface. Product information is seamlessly synced with the main site, making it easy to find what you need. |
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3. Integrated Portal Management: Easily manage clients and orders across multiple Aidacare portals with a unified view. This feature streamlines your workflow, making it more efficient and straightforward. |
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4. Trial Requests: Keep track of product trials with ease. The dashboard allows you to mark products as being trialled and update their status as successful or unsuccessful, providing a clear overview of trial results. |
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5. Dedicated DVA Customer Service: We have a team of dedicated customer service specialists trained to handle a wide range of DVA and ERAP inquiries, ensuring prompt and effective assistance whenever you need it. |
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6. Home Modification Draw Function: In-built picture & drawing function, take a photograph of the client's home and draw/write on the picture alternatively you can choose from pre-drawn templates. |
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DVA Related FAQs
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What is RAP?
A. The Rehabilitation Appliance Program (RAP) helps eligible members of the veteran community to be independent and self-reliant in their own homes. Health care assessments and the provision of aids and appliances help to minimise the impact of disabilities, enhance quality of life and maximise independence. RAP provides equipment according to each persons assessed clinical need as part of the overall management of their health care.
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Am I eligible?
A. You are eligible if you have an assessed clinical need for an aid or appliance and are
• Gold Card holder
• White Card holder (only for conditions accepted by DVA as related to service); or
• Veteran from an allied country (only for conditions accepted by DVA as related to service) -
How do I access RAP?
A. Your needs will be assessed by your doctor or a health professional, such as an Occupational Therapist or Physiotherapist. Their referral and prescription will be sent Aidacare or DVA to arrange issue of the item to you.
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Can I receive aids and appliances if I live in a Residential Aged Care Facility?
A. This depends on the existing level of care you receive.
DVA can provide RAP aids and appliances that the Australian Government funded aged care facility is not legally required to supply if you are receiving a lower level of care.
DVA cannot supply RAP aids and appliances if you are receiving a greater level of care in an Australian Government funded aged care facility.
The threshold for a person requiring a greater level of care within a residential aged care facility can generally be described as that being for:
• a person who is identified as having a 'high domain category' in any one Aged Care Funding Instrument (ACFI) domain; or
• a 'medium domain' category in at least two ACFI domains.
Please consult your Aged Care Provider.
RAP items can be taken with you if you move from a lower level of care to a greater level of care, with the approval of your Aged Care Provider. DVA will still be responsible for the repair, maintenance and replacement of these items. -
What Home Modifications are available under RAP?
A. DVA will pay for home modifications and household appliances if you have an assessed clinical need. By providing this service, DVA seek to assist you to continue living in your own home with:
• improved independence and safety
• reduced need for a carer
• lower likelihood of moving away from your family, friends and community; and
• reduced risk of falls. -
What else do I need to know about home modifications and household adaptive appliances?
A. Home modifications will only be provided for one residence.
• You do not need to own your home, but the owner must confirm you have been, or will be, a long-term resident.
• The owner must approve all modifications in writing and agree that DVA will not restore the property to its former state when the modifications are no longer required.
• DVA will only pay for home modifications completed by licensed builders.
• DVA will not pay for repairs or maintenance to your home
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Can I get my aid or appliance delivered?
A. Yes, aids and appliances will be delivered to your home and the freight charges will be covered by DVA.
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What if my equipment is broken?
A. Contact Aidacare if your equipment needs to be repaired.
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What if I no longer need my equipment?
A. If you do not need the equipment anymore, contact Aidacare to arrange its collection.
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How do I set up MFA?
A. You can set up MFA using your phone or an authenticator app. View our instruction sheet for more details. View Instructions
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What is eRAP 2.0?
A. eRAP 2.0 is Aidacare’s DVA Prescriber Portal ‘eRAP 2.0’, designed with you in mind. It has all the same features you're used too but with extra benefits, it's responsive design means the is no need to download the app.
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When did eRAP 2.0 Launch?
A. eRAP 2.0 launched September 2024, all accounts from the previous 2 years have been migrated to the new site, you can find all your previous orders in your new dashboard.
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Where do I go for support?
A.
Please do not hesitate to contact us for help.
Phone: 1300 888 052
Email: dva@aidacare.com.au
About
Aidacare is proud to be an approved DVA contractor on the Rehabilitation Appliance Program (RAP) for the supply of mobility and functional support to veterans nationally.
The Rehabilitation Appliances Program (RAP) assists entitled veterans, war widows & widowers and dependents through the provision of aids and appliances under the DVA Mobility & Functional Support program (MFS) to minimise the impact of disabilities, enhance their life and maximise independence when undertaking daily living activities.
The program provides safe and appropriate equipment:
- according to assessed clinical need,
- in an effective and timely manner; and,
- as part of the overall management of an individual’s health care.
Our Commitment to all DVA stakeholders including prescribing health care professionals and most importantly, the DVA Veteran beneficiary, is to provide the very best service and product quality available.
